ProActive Communications | public affairs, public relations & digital media

Expertise

Team

Mark Serrano
President

Mark's Bio

Mark Serrano is a leading policy strategist, public affairs and digital public relations expert, Internet entrepreneur, and regular media commentator and blogger. He founded ProActive Communications in 1996, which has distinguished itself as an effective business and public policy advocate and strategic communications resource to Fortune 500 companies, trade associations, and non-profit organizations. Serrano founded ProActive Communications with an emphasis on a verifiable return on investment and quality client services, and personally designs and directs successful issues advocacy, crisis communications, and public relations programs.

Catherine Pepper
Director

Catherine's Bio

Catherine Pepper maximizes public understanding and builds broad-based support for client policy priorities on state, national and international stages. Previously, she was director of the Republican Legislative Campaign Committee inside the Republican State Leadership Committee, a clerk at BGR Group (previously Barbour Griffith & Rogers), and scheduler for U.S. Senator John Cornyn (R-TX). Pepper is a University of Texas at Austin alumna and earned her master’s degree from the George Washington University Graduate School of Political Management.

Steve Brooks
Senior Director

Steve's Bio

Steve Brooks has been an account leader and senior manager at ProActive Communications since 2007. He is also a professional leadership and management consultant specializing in executive coaching and facilitating strategic planning sessions for clients. Previously, Brooks spent 13 years working for the American Trucking Associations (ATA). His career started in Washington, D.C. in 1988 where he had opportunities to work in politics at the federal, state and local levels. He credits his diverse experiences in politics with his unique ability to speak candidly with executive leaders. Brooks is certified with Myers-Briggs Type Indicator, Firo-B, The Leadership Circle 360 Assessment, Strong Interest Inventory, TTI TriMetrix and DiSC.

Steve McMillan
Production Director

Steve's Bio

Steve McMillan has led ProActive’s video production team for ten years. He has a knack for assembling creative team members whose diverse talents and energy merge to create dramatic and effective videos for a wide variety of needs in both corporate and broadcast applications. Previously, McMillan has produced hundreds of broadcast commercials and corporate videos for a variety of industries. He maintains active television production credits on regional cable TV networks.

Robyne Fillmore
Finance Director

Robyne's Bio

Robyne Fillmore has provided financial and administrative management expertise to ProActive Communications since January 2006. She is responsible for all aspects of financial operations, human resources and administration for the company and its affiliated entities. Robyne also provides oversight of contract negotiation and IT operations at ProActive. With more than 20 years of professional experience in financial management and business operations for numerous for-profit and non-profit organizations, Robyne delivers value for ProActive’s long-term strategic planning and implementation process.

Samra Khawaja
Social Media Assistant

Samra's Bio

Samra Khawaja is responsible for the daily management of client online and social media platforms, as well as writing and editing support for all client accounts. She has interned previously for CNN, WTVR- CBS 6 in Richmond, VA, and others. Khawaja earned a Bachelor’s degree in Mass Communications and minors in Political Science and Spanish from Virginia Commonwealth University.